We strongly believe
the telephone is still the best channel to promote products and
services. Whether it's an inbound customer call or an outbound
marketing call. Marketing by telephone continues to be the most
effective method of reaching new and existing customers. Whether
it's new customer acquisition, up selling to existing customers
or conducting market research, outbound calling has the potential
for excellent return-on-investment. Impact can be immediate, dynamic,
flexible, and requires very little capital spending. It can ensure
growth while generating new jobs in the marketplace.
A phone call can communicate
a key corporate message quickly, and when product specifications
or pricing changes, updates can easily be communicated at little
In this fast-paced business
world, few companies can afford not to generate new customer leads
on a regular basis, and a well-managed call centre can be an excellent
tool for new customer acquisition. In addition, the right call
centre can help improve and streamline sales process, thus lowering
the cost of customer acquisitions.
Call Marketing can also
be an opportunity to improve your knowledge. The right call centre,
with the right tools in place, can keep your database fresh, reducing
the number of wasted calls, and improve the accuracy of customer
contact information. Most of all, the direct by phone approach
provides the human touch that many customers want, and there's
still a sizable section of the population who like to be contacted
by phone and will take advantage of the right offer.
can be a positive experience for both business looking to grow
and the consumers interested in the benefits that their products
and services provide.
Our program execution
process includes the planning, construction, implementation and
ongoing training, design and delivery; contact management; knowledge
base management; database management; quality assurance monitoring
and verification; reporting design and distribution; list management;
and, program management.
Multi-media call centre
outsourcing services & Business Process Outsourcing (BPO),
including both inbound and outbound, customer care, human resource
outsourcing, finance & accounting, help desk & technical
support, e-mail, web chat, recovery and retention teleservices
Specializing in the
management of end-to-end customer contact solutions including
BPO, telemarketing and customer care.
State-of-the art operations
in onshore, near-shore and offshore locations through a network
of best-in-class facilities providing a full-service solution.